Ring By Spring, LLC Return Policy

At Ring By Spring™, every piece is crafted with care and intention. Because most of our products are custom/made to order, we are unable to accept returns on custom, made-to-order, or otherwise specialized merchandise and products.

Custom & Made-to-Order Items

All custom and personalized pieces are final sale. Once production has begun, no changes, cancellations, or refunds can be accommodated. We encourage customers to review their order details carefully before placing an order to ensure accuracy.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at info@ringbyspringco.com. We’ll review your claim and work to make it right; whether through repair, replacement, or another appropriate resolution.

Our Lifetime Guarantee

At Ring By Spring™, we proudly stand behind the craftsmanship of our pieces; for life. If any item you receive from us is ever defective or becomes damaged due to a fault in materials or workmanship, we guarantee to make it right. Whether it’s a repair, replacement, or refund, we’ll work with you to ensure you’re completely satisfied. This is our promise; for now, and for always.

Non-Custom Merchandise

For eligible non-custom, non-personalized items, returns may be accepted within 14 days of delivery in unused, original condition and packaging. Return shipping costs are the responsibility of the customer unless otherwise specified.

Contact Us

If you have any questions about your order or our return policy, please reach out to our team at info@ringbyspringco.com for assistance.